Contact Zauq Parfums — Pakistan Customer Care & Fragrance Concierge

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VIP CONCIERGE

Our fragrance specialists are available Monday – Saturday, 10:00 AM to 8:00 PM PKT for personal consultations and bespoke recommendations.

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EMAIL DESK

General Inquiries: care@zauqparfums.com

Corporate & Gifting: concierge@zauqparfums.com

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NATIONWIDE DISPATCH

Dispatched via TCS, Leopards, TRAX & PostEx with full transit insurance. Express deliveries in 2–3 days across Pakistan.

HAUTE PARFUMERIE INQUIRIES & BESPOKE ORDERS

Send Our Concierge a Message

    Frequently Asked Questions

    How long do Zauq Parfums fragrances last?

    All our fragrances are formulated at high Eau de Parfum (20–25%) and Extrait de Parfum (30%+) concentrations, offering 8 to 12+ hours of longevity on skin and up to 24+ hours on fabrics.

    What payment methods do you accept in Pakistan?

    We accept Cash on Delivery (COD) nationwide across Pakistan, as well as direct digital payments via JazzCash and Easypaisa.

    How does nationwide shipping and delivery work?

    Orders are dispatched within 24 hours via our courier partners (TCS, Leopards, TRAX, and PostEx). Deliveries to major cities (Karachi, Lahore, Islamabad, Rawalpindi) typically arrive in 2–3 business days. Shipping is completely FREE on all orders over Rs. 3,000.

    Can I exchange a fragrance if I need a different scent?

    Yes, we provide a 7-day hassle-free exchange policy on unopened boxes with intact security seals. You can also message our WhatsApp concierge anytime for bespoke recommendations.

    Are Zauq Parfums suitable for sensitive skin?

    Yes, all our perfumes are crafted with high-grade, skin-friendly perfumery alcohol and premium imported oils. We adhere to strict quality standards to ensure a safe, luxurious experience.

    How should I store my perfumes in Pakistan's climate?

    Store your perfumes in a cool, dry place away from direct sunlight and extreme heat. Keeping bottles inside their original box preserves fragrance maceration and oil longevity.

    Do you offer samples or discovery gift sets?

    Yes, we offer Discovery Gift Sets featuring our most popular scents so you can explore our complete fragrance portfolio before choosing your signature 100ml bottle.

    How can I track my shipment once dispatched?

    As soon as your parcel is handed over to our courier partner (TCS, Leopards, TRAX, or PostEx), you will receive an SMS and email with your live waybill tracking link.